Online Reputation Management Surrey

Do you know what people are saying about your company online?

With more and more people active on the web it is no surprise that we tell others of our experience dealing with companies - whether it is good or bad. It is therefore critical that companies make the effort to monitor what others are saying about them and then make efforts to answer any questions being posed there. We can monitor your online reputation and we can then take steps to ensure that a positive image is maintained.

United Airlines had a negative experience when they inadvertantly broke the guitar of a country singer, and despite his complaints did not resolve the issue in a satisfactory manner. The singer then wrote a song about his experience and put a video on YouTube of it, which has become one of the most popular videos there. The result is if you type "United Airlines" into Google this video is on the first page of results as of October 2009, and shows a negative impression of United Airlines. This is only one example of how our reputation management services can be put to use. If United Airlines had been monitoring their brand online they could have saved millions of dollars.

If you are monitoring things you can proactively respond to issues as they arise and take corrective action. We can provide a monitoring service and create a strategy to deal with any issues as they arise. If this is integrated into your social media monitoring and marketing package you can be ready to deal with any eventuality.

Contact us now to find out more about this service.